How To Respond Instead of React When Under Pressure

Stephen Baines Coaching Psychologist Published Updated 4 min read

Everyone knows the advice. Pause. Breathe. Count to ten. Do not send the email tonight etc etc

The advice is correct. Yet it fails constantly, and the reason it fails is the whole subject of this page. Responding instead of reacting is not a decision you make in the moment. It is a capacity you either have available in the moment or do not. The pause is not a technique. It is a reserve, and reserves are built before they are spent.

The advice fails at the exact moment it is needed

Here is the sequence. Something lands: a tone, a challenge, a message with the wrong word in it. The reaction is faster than the thought. The surge holds the floor for about a minute and a half before the thinking brain gets it back. In those ninety seconds, the part of you that knows the advice is the part that is offline.

So the advice is addressed to a version of you that is not present when it is needed. That is not a flaw in the advice. It is a flaw in delivering it as advice. The pause has to be available without deciding to use it, and that only happens when it has been rehearsed enough times to run on its own.

What the measurement says about the reserve

Across nearly five hundred senior professionals (to date) on two independent instruments, regulation under load is the first thing to break. Not strategy, not judgement in calm conditions, not relationships. The reserve that funds the pause is the one that empties first, and it empties from the day, not from the moment.

That is the finding that reorganises the problem. If you reacted badly at four o'clock, the cause was rarely the thing that landed at four o'clock. It was the eleven hours before it, and the nights before those, spending the reserve without refilling it. The reaction was the bill arriving.

The same reserve in both rooms

This is where the advice usually stops and the real problem starts. The reserve that funds the pause in the meeting is the same reserve that funds it in the kitchen. There is one account. Work draws first, and what is left is what the people at home get.

A career can be damaged in one impulsive moment; there is a whole genre of posts about the heated email and the reckless comment, and the genre is right. What it leaves out is that the same moment happens at home three times a week, unrecorded, to people who will remember it longer than any colleague would.

Responding instead of reacting is not a professional skill with a personal benefit. It is one capacity, and you will find out how much of it you actually have at the door, not in the boardroom, because the door has no audience to perform for.

Why willpower is the wrong tool

Willpower is regulation spent on suppression. It works for a while and it costs from the same account it is trying to protect, which is why the person gritting their teeth through a meeting snaps in the car park. You cannot suppress your way to a wider gap. You can only train one.

What training actually is

The gap between something landing and something leaving your mouth is trainable, and it is trained the way any capacity is: with repetitions under low load, so that it is available under high load.

The rep is small. Attention drifts, you notice, you return it. That is one. Ten minutes of it a day is a few dozen reps. Over ten days it is a few hundred, and the return starts to happen before you decide it. The cohort programmes this library is built on measured this before and after: the use of a deliberate technique to stay calm under stress rose by 125 per cent, and the return of a wandering attention to the present rose by 131 per cent. Those two numbers are the reserve, measured.

The 10 Day Mindfulness Journey is ten days of that rep, and it is the reason the word mindfulness appears on this site at all. Not as a lifestyle. As the training method for the pause.

What it looks like when it is working

Not calm. People expect that the trained version of themselves will feel nothing when the message lands, and then conclude on the first spike that the training has failed. The spike still comes. The surge still fires. What changes is that a small gap opens between the surge and the sentence, and inside that gap the sentence gets chosen rather than delivered.

The other thing that changes is where the gap shows up first. It is usually not the boardroom. It is a Tuesday evening, a small irritation, and the noticing, a beat later, that you did not say the thing. That is the reserve becoming visible, and it is the same reserve that will be there in the meeting once it has been built at the table.

Challenging times with my boy

I've noticed particularly lately (on writing this resource) that taking that time to pause is ultimately a choice that we have, and only presence can actually bring us to the point where we're able to much more easily see the execution of that.

I give an example which many of us who are parents will have experienced: My son. He's 5 years old, so he's at that challenging age, and it's easy to jump and react to what it is that he throws at us. Often, even just taking a few seconds and pausing and taking a step back makes me think: is there actually a better way to resolve the challenge that HE is facing himself, and ultimately that we are facing as a result

The same applies to a multitude of situations. Very rarely will someone purposefully be out to ruin your day. Context is important. And in the heat of the moment, context can be the first to be misread

What helps

Refill the reserve before the day spends it: Sleep, recovery, ten minutes of practice before the first meeting. The pause at four o'clock is funded at seven in the morning.

Rehearse under low load: Practise the return when nothing is at stake, so that it runs when everything is. The composure article carries the in the moment sequence; this page is about making sure it fires.

Take the reading at home: If you want to know how much reserve you actually have, look at the first five minutes after the door. That is the unperformed number.

Practice: Being able to notice the moments is not something that will land overnight. In-fact, some of the Worlds most seasoned meditators say they regularly have lapses. The point is practice will help. Yet acceptance you won't catch every moment is equally a part of the practice

Tonight's test

Pick one low stakes moment this evening, a small irritation, and let the ninety seconds run before you say anything at all. Not suppressing. Watching. Notice that the reaction passes on its own if it is given the room. That is the rep.

The Peak Performance Scan tells you which part of the reserve is emptying fastest: regulation, recovery, or the racing mind that spends it in advance. Three minutes, six categories, and it changes what you train first.

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We update these articles as our data and practice develop. Spotted something wrong? Tell us and we will correct it.