Navigating Conflict Resolution Tools

A disagreement that goes badly usually goes badly in one of a handful of ways. Someone feels blamed, old grievances get dragged in, or one person stops listening. This short eBook is a list of counters to those.

It is written as an article: an introduction, fifteen tools with a paragraph each, and a closing summary. You can read it in one sitting.

What's inside

• Listening tools: active listening, empathy and reflective summaries
• Language tools: "I" statements, and clear, respectful wording
• Staying steady: emotional regulation, and taking breaks when it heats up
• Framing: separate the problem from the person, and stay on the present issue
• Getting to an answer: common ground, problem-solving and win-win solutions
• The setting: non-verbal signals, a collaborative environment, and when to bring in a mediator

The "I" statement example is the one worth memorising. "You always make me feel neglected" becomes "I feel neglected when I don't receive enough attention."

It is a read, not an exercise. There is nothing to fill in, and each tool gets a paragraph, so expect an overview. If you want to work through one real conflict step by step, the Conflict Resolution Workbook does that.

PDF, instant download, and yours to use as often as you like. If it doesn't help, email me within seven days and I'll refund you.